Returns & Refunds
At BLUSHU, we want you to shop for your everyday sun care products with confidence. This Returns & Refunds Policy explains when a return may be requested, how we handle damaged or incorrect products, and what to expect during the refund process.
Please read this policy before placing an order for BLUSHU Aqua Crystal Sunshield Clear Gel SPF 60 PA+++.
BLUSHU Returns and Refunds Policy
BLUSHU accepts eligible return requests within 7 days of delivery, subject to the conditions below. For hygiene and product safety reasons, products must remain unopened, unused, sealed and in their original packaging, except where a product arrives damaged, defective or incorrect.
All requests are reviewed according to this policy and applicable consumer protection laws.
For help with a return or refund, visit our Contact Us page.
1. Which Products Are Eligible for Return?
To request a return, please ensure that:
You contact our customer support team within 7 days of receiving your order.
The product is unopened, unused and sealed in its original packaging.
The product and its packaging are in the condition in which they were delivered.
You can provide your order number or proof of purchase.
You follow the return instructions provided by our support team.
Returns are subject to inspection and approval. Please do not send a product back before receiving return instructions from BLUSHU.
2. Products That Cannot Usually Be Returned
For hygiene and safety reasons, opened, unsealed, used or tampered-with sunscreen and skincare products are generally not eligible for return when the reason is a change of mind.
However, if your product arrives damaged, defective or different from what you ordered, contact us so we can review the issue. Nothing in this policy is intended to limit your rights under applicable law.
3. Received a Damaged, Defective or Incorrect Product?
We are sorry if your order does not arrive as expected. Please contact our customer support team as soon as possible, preferably within 7 days of delivery.
To help us investigate, please provide:
Your order number.
A brief description of the issue.
Clear photographs of the product and its packaging, where applicable.
Any other details our team reasonably needs to review your request.
After reviewing the information, we will explain the available resolution, which may include a replacement or refund where appropriate under our policy and applicable law.
Please retain the product and its packaging until the issue has been reviewed.
4. How to Request a Return
Follow these steps to submit your return request:
Visit our Contact Us page.
Provide your order number and the email address used when placing the order.
Explain why you would like to return the product.
Attach photographs if your order arrived damaged, defective or incorrect.
Wait for our team to review your request and provide further instructions.
A return request is not automatically approved. Please wait for confirmation before shipping any item back.
5. Refund Process
If your return or refund request is approved, our team will explain the next steps.
Where a product must be returned, the refund decision may depend on receiving and inspecting the returned item. Approved refunds will generally be sent to the original payment method, where supported by the payment provider.
The time it takes for the refund to appear in your account may depend on your bank, card issuer or payment provider. Our team will communicate any applicable processing details after your request has been reviewed.
Refunds are not guaranteed for products that do not meet the applicable return conditions, except where a refund is required by law.
6. Return Shipping Charges
Our team will confirm the return shipping arrangements and any applicable charges when your request is reviewed.
If a return is required because BLUSHU supplied a damaged, defective or incorrect product, we will explain the appropriate return arrangements in accordance with applicable law.
Please obtain approval and return instructions before arranging a return shipment.
7. Order Cancellation
If you wish to cancel an order, contact us as soon as possible through our Contact Us page and include your order number.
Cancellation may depend on whether the order has already been processed or dispatched. If it has already been dispatched, our team will explain the options available under this policy and applicable law.
8. Exchanges and Replacements
Exchanges and replacements are reviewed on a case-by-case basis, depending on the issue, product availability and applicable consumer rights.
If you receive a damaged, defective or incorrect product, contact our support team with your order details and supporting photographs. We will explain the available options after reviewing your request.
9. Need Help With a Return or Refund?
If you have questions about the BLUSHU returns and refunds policy, our team is available to help.
Please contact us through our Contact Us page and include your order number so we can review your request.
You can also read our Shipping Policy for delivery information and our Privacy Policy to understand how personal information is handled.
10. Policy Updates
BLUSHU may update this Returns & Refunds Policy when our processes or legal requirements change. The latest version will be published on this page.
We encourage customers to review this policy before placing an order.
Thank you for choosing BLUSHU for your everyday sun care.
Read our Privacy Policy to learn how we handle personal information.
11. BLUSHU Returns and Refunds Policy for Online Orders
Our BLUSHU returns and refunds policy explains how customers can request a return, report damaged or incorrect sunscreen products, and understand the refund process. Please review the eligibility requirements and contact our support team before sending a product back.
Please read our Shipping Policy for information about order delivery. “For help with a return or refund, visit our Contact Us page”